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CORESTONEFacilities ManagementGet a quote

Property & block management

Compliance, service-charge budgets, contractor management and tenant liaison for multi-let estates.

What’s included

  • Service charge budgeting and reconciliation
  • Contractor procurement and management
  • Health & safety and compliance oversight
  • Tenant liaison and helpdesk
  • Site inspections and reporting
  • Landlord reporting and KPIs

How it works with Corestone

For multi-let estates we act as the single point of contact for landlord and tenants. Budgets are set annually, tracked monthly, and every contractor we appoint works to our standard, not theirs.

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What we commit to

Monthly management report
By the 10th working day
Budget variance flagged
As it arises, not at year end
Documented site inspection
At agreed frequency, minimum quarterly
Tenant enquiry acknowledged
Same working day
Contractor compliance check
Before appointment and annually

Also see

How we deliver it

The list above is what you buy. This is what actually happens on your site.

  1. The budget is built from the schedule

    Not from last year's figure plus inflation. Every line traces to a specified task at a specified frequency, which is what makes it defensible when a tenant queries it.

  2. Spend is tracked monthly against that budget

    You see variance as it happens rather than at reconciliation. Anything trending over gets flagged with a reason and an option, not an apology in month eleven.

  3. Contractors are procured and held to our standard

    Insurance, accreditation, RAMS and references checked before appointment; performance reviewed after. If a contractor underperforms, replacing them is our job, not yours.

  4. Tenants get one route in

    A published helpdesk number and email that reaches a person. Tenant requests are logged, tracked and closed with a record you can show at the next meeting.

  5. Inspection and reporting are on a fixed cycle

    Documented site inspections at an agreed frequency, and a monthly report with the numbers behind it: jobs raised, jobs closed, SLA performance, spend against budget, compliance status.

Where this usually applies

The same service is specified differently depending on the building. These are the sectors where it comes up most.

Questions we get asked

Do you replace our managing agent?

Not usually. Most of our property management clients are managing agents or landlords who want the operational delivery and compliance oversight handled by one accountable team. We work alongside the agent, and we are explicit about where our responsibility starts and stops.

How do you handle service charge disputes?

By making them rare. Every line in the budget traces back to a specified task, every reactive job has a quote and an approval, and the reporting is monthly. When a query does come, the audit trail answers it.

Can you take on a single building rather than an estate?

Yes. Plenty of clients start with one difficult building. If it goes well the rest tends to follow, and that is a better test than a tender document.

What reporting do landlords get?

A monthly pack covering jobs raised and closed, SLA performance, compliance status by asset, spend against budget, and anything we think you should know about before it becomes a problem. Format is agreed at mobilisation — we would rather fit your board pack than invent a new one.

Tell us about your buildings.

A contracts manager will come out, walk the sites and give you a written report. No charge, no commitment.

Book a site survey